Shipping Policy

Shipping Policy

Most orders are usually shipped within 1 week from the date of purchase. This may be different in busy times such as holidays, please refer to the bottom of the page for the current shipping timescale. Upon purchase you  will receive an email with an order number e.g. #1111, please use this number to check the status of you order by going to https://jslasercraft.co.uk/order-tracking/. We do our very best to get your item delivered on time but sometimes the postal service may fail and we apologise for that in advance. Shipping times specified in our shipping policies are estimated by the Post Office and usually are correct but if your order does get delayed (mostly due to customs), please don’t hold this against us – let us know and we will do our best to rectify the issue.

Your order will typically be shipped be shipped within 5 working days of receiving payment, however this is subject to change due to various reasons. Please refer to the bottom of the page for any announcement regarding current turnaround.

All orders within the United Kingdom are posted using Royal Mail 1st Class Signed For and should be delivered within 1-3 working days although in most cases it’s within a day or two.

International orders are shipped using Royal Mail Standard International method or International Tracked depending on which option you selected at checkout.

Delivery aim within Europe is 3-5 working days.

Delivery aim to the rest of the world is 7-9 working days.

Items are considered lost and orders refunded if the delivery didn’t take place:

1st class signed for – 10 working days after the due date;

International within Europe – 20 working days after the due date;

International rest of world – 25 working days after the due date.

Working days are Monday to Friday excluding National and Bank Holidays.

Please note that the above delivery times are only estimates. The actual delivery time may depend on a number of factors, such as customs and weather conditions.

Countries such as Australia, New Zealand and Canada can sometimes take up to 4 weeks to deliver due to long and strict checks at customs. If you wish to speed up that process and get your item delivered faster please contact us at contact@jslasercraft.co.uk before placing an order and we may be able to arrange a faster delivery for you. This can, however, be substantially more expensive.

 

******* Current Shipping Time is approximately 2 weeks due to extremely busy period *******

Thank you very much for your understanding

We work very hard to get your labels done as soon as possible 🙂

Simon & Jon

JS Laser Craft